Automate personalised, contextual communications at scale, across every digital channel, with Engage Hub’s AI platform.
Power customer service, engagement and journeys through one reliable, integrated platform.
Deliver more with less. Rising service costs, increasing customer expectations and growing contact volumes are putting every customer service operation under pressure. Reduce avoidable demand, improve resolution times and increase agent productivity—without increasing headcount.
With Engage Hub, you can lower operating costs, improve customer satisfaction and deliver personalised service at scale.
Disconnected customer journeys, inconsistent communications and declining engagement make it harder to build lasting customer relationships.
Unify every channel into a single intelligent platform, deliver personalised communications at the right moment and automate conversations that keep customers engaged. Engage Hub helps you increase conversions, improve retention, reduce campaign complexity, maximise ROI, and deliver consistent customer experiences.
Customer data is only valuable if it leads to better decisions. When journey performance is difficult to measure, optimisation becomes guesswork and opportunities are lost.
Engage Hub gives you the insights to understand customer behaviour, identify what's driving results and continuously optimise every journey—helping you increase revenue, reduce costs and improve customer satisfaction.
We understand the challenges you face and have built intelligent solutions to help you overcome them.
Discover how businesses across the globe are using our solutions to revolutionise CX.
“All the successes are down to great teamwork – everything is done as if Engage Hub were an internal Sainsbury team. The whole team cares, contributes and pushes for continual advancement of what we can do for Sainsbury’s. No job is too hard, and together we always deliver.”
Engineering Manager – Customer Contact, Sainsbury’s
million savings in the first year
million savings annually
of calls automated
agent hours saved per annum
“We worked with Engage Hub to identify the optimum way to support and resolve customer queries in relation to fraudulent messages. Engage Hub’s Message Authenticator makes this easy, enabling us to protect customers proactively and conveniently.”
seconds reduction in time spent in IVR
point CES improvement
successfully completing automated pin reset journey
On boarding process reduced from 1 week to 3 minutes, resulting in €1.2 million savings per annum.
“Our partnership with Engage Hub has been pivotal to the transformation of our outbound campaigns. Building on their AI-powered journey automation platform for SMS campaigns, their seamless WhatsApp integration is enabling us to achieve greater reach and stronger customer engagement. And the ability to scale these interactions with ease has been a game changer, allowing us to operate more efficiently and deliver an enhanced customer experience.”
Communications & Digital Marketing Manager, Greyhound
Costs reduced from €2+ per message to just cents
Over 90% delivery and ‘read’ rates
Campaigns scaled from 2,000 to 63,000 messages
Higher engagement and more customer reviews
“Engage Hub’s solution easily met the level of sophistication and scale we required. As a result of working with Engage Hub, we have the capability to analyse rich customer information in real-time, enabling us to deliver highly personalised, geo-ad services to our subscribers.”
messages per month across multiple channels
geo-location look-ups per month
Increased customer reach
Delivery rate for RBM-enabled handsets increased
Connect and engage with customers on the channel of their choice, in real-time and a personalised way.
With pre-configured and off-the-shelf integrations for every major platform, Engage Hub plugs into your ecosystem instantly – no rebuilds, no bottlenecks, just results.
Dive into thought leadership, innovation insights and best practices for designing AI-driven experiences that deliver real bottom-line results.
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