JUST ANNOUNCED
We are delighted to announce that TIM Brasil has chosen Engage Hub to bring to market their third-party, geo-targeted advertising services to drive new revenue streams.
Mobile Network Operators (MNOs) are struggling to grow revenue against the backdrop of steep competition and saturated markets. Digital trends are exposing new opportunities to add value and grow their relevance in the digital environment.
Engage Hub delivers new revenue streams with enterprise solutions that drive your corporate sales strategy as well as increases ARPU and reduces churn with intelligent automated base communication programmes.
Our solutions have been successfully exceeding digital transformation and cost reduction targets across all sectors – Financial Services, Retail & Logistics, Energy & Utilities and Public Sector and Government. At Engage Hub, we deliver journey automation and cross-channel engagement solutions for your corporate clients, enabling you to increase client retention and contract value – outside traditional revenue streams with our cloud-based whitelabelled platform.
Engage Hub’s AI-powered platform allows you to create automated base communication programmes across the entire customer lifecycle – from activation to retention – on all channels. Using our Next Best Action module and location-based engine, you can deliver a personalised, one-to-one communications about your products and services to your existing subscribers. Our hyper-personalised, automated lifecycle programmes ensure the balance between reducing costs and churn as well as increasing the spend of both the post and pre-paid base while improving customer experience.
By leveraging your unique data, such as network location, customer preferences, transactions and behavioural, you can run highly-targeted, automated lifecycle and marketing campaigns – selling tightly segmented data to third-parties at a premium. Highly scalable and working with our consent management solution, our services can be used to drive sales, promotions and vouchers, app downloads, followers on social media and more – all while maintaining compliance. Combined with our core geo-fencing capability, you are empowered to deliver time-sensitive offers and proximity-triggered messages at just the right moment.
Let’s look at the benefits Engage Hub brings you.
Built with data orchestration at its core, our platform integrates and communicates seamlessly with your existing CRM, POS or decisioning systems – such as Pega, SAS, IBM, Microsoft and more – to extract and exchange relevant information to build compelling engagement solutions.
Providing integrated communication channels including SMS, MMS, email, voice, push notifications, RCS – so that engaging at the right time using the right channel is simple and provides a superior customer experience.
Utilise your location-based data for each opted-in subscriber and drive significantly higher response rates with our geo-targeting capability – handling large volume of real-time network events to deliver hyper-targeted communications.
Easily customise our multilingual, whitelabel cloud solution with your branding, bringing the power of our journey orchestration and automation capabilities to your customers.
Reduce churn and drive higher engagement rates using our latest machine learning module – Next Best Action – to ensure customers receive the most relevant offer, personalised for them.
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy. Read now.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.
Customer Journey
What is journey centricity and why is it important now? Read this recap from a recent Engage Hub webinar with Forrester.
MNOs and Telecom organisations need to transform mobile data into profitable campaigns, whether they’re looking to strengthen relationships with customers or add greater value to the services they offer. Take a look at how journey orchestration and visualisation can help you boost the results.