Customer Experience

The move towards a customer-centric organisation in 2019

By Engage Hub expert 10 December 2018

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The Customer-Centric Organisation.

How customer experience has become a major focus for businesses in 2018.

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Latest Resources

Customer Experience

10 Reasons Why WhatsApp Should Be Part of Your CX Strategy

By Chris Wallbank 18 April 2024

WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.

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Data Orchestration

Why Should You Use Real-Time Interaction Management (RTIM) In 2024?

By Luigi Loconte 28 March 2024

What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.

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Customer Journey

Embracing Journey Centricity to Transform Customer Experiences

By Mark Grainger 26 March 2024

What is journey centricity and why is it important now? Read this recap from a recent Engage Hub webinar with Forrester.

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